Welcome to our full guide on travelling on UK trains! Whether you're a seasoned traveller or a first-time passenger, this guide will help you navigate the UK rail network with ease. From booking tickets to claiming compensation for delays, we've got you covered. Let's get started!

Booking Train Tickets

One of the first steps to travelling on UK trains is booking your ticket. There are several ways to book train tickets in the UK, including online, at the station, and over the phone. Here are some tips for booking train tickets:

• Book in Advance: Train operators often release tickets up to 12 weeks in advance, and booking early can save you money.
• Use a Railcard: Railcards offer discounts on train fares for a wide range of passengers, including under 30s, seniors, and couples and families.
• Consider Split Ticketing: Split ticketing is a clever way to save money on train tickets by breaking up your journey into multiple segments.
• Travel Off-Peak: Off-peak tickets are usually cheaper than peak-time tickets, and you can save even more money by avoiding busy travel times.

But wait, what is a railcard? What's split ticketing? Is it legal? Let's dive into these topics in more detail.

Railcards

Railcards are discount cards that offer reduced fares on train tickets for a wide range of passengers. Railcards are available for different age groups, including young people, seniors, and disabled passengers, as well as couples and families. Railcards can save you up to 1/3 on rail fares, making them a cost-effective way to travel by train. Railcards are valid for one year and can be used on most train services in the UK, including peak and off-peak fares. If you travel regularly by train, a railcard can save you a significant amount of money on your tickets. You can purchase a railcard online or at a train station, and you'll need to carry your railcard with you when you travel to receive the discount. They do come with a cost, usually £30/yr, but they quickly pay for themselves. For more information on railcards, check out our guide to railcards.

Split Ticketing

Split ticketing is a clever way to save money on train tickets by breaking up your journey into multiple segments. Instead of buying a single ticket for your entire journey, you can save money by purchasing separate tickets for each leg of the trip. This can be a great way to save money on long-distance journeys, as you can often find cheaper fares by splitting your ticket at a station along the route. Split ticketing is perfectly legal and can save you a significant amount of money, especially on routes with multiple stops. You can use a split ticketing website to find the best deals on split tickets for your journey. Not all routes are eligible for split ticketing, so it's worth checking with a comparison site to see if you can save money on your journey. It's also worth noting that split ticketing can be more time-consuming than buying a single ticket, as you may sometimes need to change trains or seats along the way. However, the savings are worth the tiny bit of extra effort.

How can I book a ticket?

You can book train tickets in the UK through a variety of channels, including:

• Online: Many train operators have websites where you can book tickets and check train times.
  • Official Websites: You can book tickets directly through the train operator's website. These don't charge booking fees, but may not always have the cheapest tickets as they don't offer split ticketing.
  • Third-Party Websites: You can also book tickets through third-party websites like TrainPal. Some of these sites charge booking fees, like Trainline, but they may offer discounts or split ticketing options. The savings can sometimes outweigh the booking fee, but be sure to compare prices.
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• At the Station: You can purchase tickets at the station ticket office or self-service machines.
• Over the Phone: Some train operators offer a phone booking service for those who prefer to speak to a person.

When do I need to get to the station?

It's recommended to arrive at the station at least 30 minutes before your train is due to depart. This will give you enough time to purchase your ticket, if you don't have an pre-booked one, find your platform, and board the train. If you're travelling during peak times or on a busy route, you may want to arrive even earlier to avoid queues and ensure you get a seat. If you're travelling with luggage or need assistance, you may want to arrive even earlier to allow time for check-in and boarding. If you're unsure about when to arrive at the station, check the train operator's website for guidance on recommended arrival times.

How can I find my platform?

When you arrive at the station, look for departure boards or screens that display train times and platform information. These boards will show you the departure time, platform number, and destination of your train. If you booked online, most apps will show you, alongside your E-ticket, the platform number. There are signs throughout all stations pointing you in the correct direction. If you're unsure about where to go, you can ask a member of staff at the station for assistance. They'll be able to help you find your platform and provide you with any additional information you may need. If you're travelling with luggage or need assistance, you can also ask a member of staff for help with boarding the train.

What is off-peak travel?

Off-peak travel refers to travelling during quieter times of the day when demand for train services is lower. Off-peak tickets are usually cheaper than peak-time tickets, and you can save even more money by avoiding busy travel times. Off-peak times vary depending on the route and the train operator, but generally, you'll find cheaper fares outside of the morning and evening rush hours. If you're flexible with your travel times, you can save a significant amount of money by choosing off-peak services. If you don't mind travelling at quieter times, you can save even more money by booking super off-peak tickets, which are even cheaper than standard off-peak fares. Many sources say you can save up to 34% on your ticket price by travelling off-peak. However, not all operators offer super off-peak tickets, so it's worth checking with a comparison site to see if you can save money on your journey.

What is train operator? I thought it was just one company?

The UK rail network is made up of multiple train operators that run services across different regions. Each train operator is responsible for a specific route or area, and they set their own ticket prices and timetables. An example of a train operator is Transpenine Express, which operates services between major cities in the North of England. When booking a train ticket, nearly all sites, even those of competing operators, will show you all available tickets for your journey. This is because the UK government mandates that all operators must offer the same tickets for the same journey, so you can be sure you're getting the best deal. Some train operators will charge less for the same journey, so it's worth checking multiple sites to find the best price, but in turn, some may provide better service or more frequent trains.

What is a train fare?

A train fare is the price you pay for a train ticket. Train fares can vary depending on the route, the time of travel, and the type of ticket you purchase. There are several types of train fares, including:

• Advance Tickets: These are tickets that are available for purchase up to 12 weeks in advance and offer the best prices. These tickets are usually non-refundable and non-exchangeable, and you'll need to travel on the specified train service.
  • When booking an advance ticket, you'll need to select a specific train service, and you'll need to travel on that service. If you miss your train, you'll need to purchase a new ticket. Be sure you can make the train you book, as you may not be able to change your ticket.
• Off-Peak Tickets: These are tickets that are available for travel during quieter times of the day when demand for train services is lower. Off-peak tickets are usually cheaper than peak-time tickets, and you can save even more money by avoiding busy travel times.
  • Off-peak tickets are usually valid for travel at specific times of the day, and you may need to travel on a specific train service. If you travel outside of the specified times, you may need to purchase a new ticket, or you may be charged the difference in fare.
• Super Off-Peak Tickets: These are tickets that are even cheaper than standard off-peak fares and are available for travel during the quietest times of the day.
  • Super off-peak tickets are usually valid for travel at specific times of the day, and you may need to travel on a specific train service. If you travel outside of the specified times, you may need to purchase a new ticket, or you may be charged the difference in fare. Not all operators offer super off-peak tickets, so it's worth checking with a comparison site to see if you can save money on your journey.

Penalties for not having a ticket

If you travel on a train without a valid ticket, you may be subject to a penalty fare. Penalty fares are issued to passengers who travel without a valid ticket or fail to produce a ticket when requested by a ticket inspector. The penalty fare is usually a fixed amount, and you may be required to pay it on the spot or within a specified time frame. If you refuse to pay the penalty fare, you may be issued with a penalty fare notice, which could result in further action being taken against you. To avoid penalty fares, always make sure you have a valid ticket before you travel and be prepared to show it to a ticket inspector if requested. If you're unsure about the ticket you have, just ask a member of staff at the station or on the train, and they'll be happy to help.

Buying tickets at the station

If you prefer to purchase your tickets in person, you can do so at the station ticket office or self-service machines. Here are some tips for buying tickets at the station:

• Check the Opening Hours: Station ticket offices have set opening hours, so make sure you visit during these times to purchase your ticket.
• Use the Self-Service Machines: If the ticket office is closed or busy, you can use the self-service machines to purchase your ticket. Some machines accept cash, but most will only accept card payments. You will need to visit the ticket office if you need to pay with cash, or purchase a "Promise to Pay" ticket.
  • You must pay for your ticket before you board the train, so make sure you allow enough time to purchase your ticket before your train departs. If you're unsure about which ticket to buy, just ask a member of staff at the station, and they'll be happy to help. Promise to pay tickets must either be paid on the train, if the conductor accepts cash, or at the station when you arrive. If you don't pay for your ticket, you may be subject to a penalty fare. £100 plus the cost of the ticket is not a fun way to start your journey.
• Ask for Assistance: If you're unsure about which ticket to buy or how to use the self-service machines, just ask a member of staff at the station, and they'll be happy to help. Staff at the station are there to assist passengers and ensure they have a stress-free journey. If you have any questions or concerns, don't hesitate to ask for help.

Buying tickets on the train

We generally recommend purchasing your ticket before you board the train, but in some cases, you may be able to purchase a ticket on board. Here are some tips for buying tickets on the train:

• Make sure that you can buy a ticket on board: Not all trains have ticket inspectors, and some services may not offer ticket sales on board. If you're unsure, just ask a member of staff on the train, and they'll be able to assist you. Station announcements will usually inform you if you can buy a ticket on board. If you can't, they will notify you that penalty fares are in operation.
• Just don't. It's generally more expensive to purchase a ticket on board, and you may be subject to a penalty fare if you travel without a valid ticket. It is much easier to purchase a ticket before you board the train, either online, at the station, or through a ticket machine.

What is a ticket inspector?

A ticket inspector is a member of staff who checks passengers' tickets on trains to ensure they have a valid ticket for their journey. Ticket inspectors are responsible for enforcing ticket regulations and issuing penalty fares to passengers who travel without a valid ticket. Ticket inspectors are usually dressed in a uniform and carry a ticket machine to check and issue tickets. If you're asked to show your ticket by a ticket inspector, just present it for inspection, and they'll check it to ensure it's valid. If you don't have a ticket, you may be subject to a penalty fare, so always make sure you have a valid ticket before you travel.

How to use a ticket machine

Ticket machines are self-service kiosks that allow passengers to purchase train tickets at the station. Here are some tips for using a ticket machine:

• Select your destination: Use the touch screen to select your destination station from the list of available options.
• Select your ticket type: Choose the type of ticket you want to purchase, such as a single or return ticket.
• Pay for your ticket: Insert your payment card into the card reader and follow the on-screen instructions to pay for your ticket. Some machines accept cash, but most will only accept card payments.
• Collect your ticket: Once you've paid for your ticket, the machine will print your ticket, which you can collect from the ticket slot. Be sure to take your ticket with you, as you'll need it to travel.

Collecting Tickets

When you book a ticket online or over the phone, you'll usually have the option to collect your ticket at the station. Here are some tips for collecting tickets at the station:

• Use the Ticket Machine: If you've booked an e-ticket or mobile ticket, you can collect your ticket from the self-service machines at the station. Just follow the on-screen instructions to print your ticket.
• Visit the Ticket Office: If you've booked a paper ticket, you can collect it from the station ticket office. Just present your booking reference or payment card to the staff, and they'll print your ticket for you.
• Bring ID: When collecting your ticket, you may be asked to show ID to verify your identity. Make sure you have a valid form of ID with you, such as a passport or driving license.

What is an e-ticket?

An e-ticket is a digital ticket that is sent to your email address after you book a ticket online. E-tickets are convenient and easy to use, as you can access them on your phone or tablet without the need to print them. When you book an e-ticket, you'll receive a confirmation email with a link to your ticket, which you can present to the ticket inspector on your device. E-tickets are a great way to save time and paper, as you don't need to print your ticket before you travel. Just make sure your device is charged and ready to show your ticket when requested. Of course, you can still print your e-ticket if you prefer a paper copy. I've had by phone die on me before, and it's not fun. You can also save your e-ticket to your phone's wallet app, so you can access it even if you don't have an internet connection, but you will need to make sure your phone is charged :p

What is a mobile ticket?

Mobile tickets (aka. mTickets) are used on ScotRail services and are a convenient way to travel without the need for a paper ticket. These are exclusive to ScotRail, and can't be shared, printed or put into your phone's wallet app. If you don't like the idea of using your phone, you can still collect a paper ticket from the station. Mobile tickets are sent to your phone as a text message or email, and you can present them to the ticket inspector on your device. Just make sure your phone is charged and ready to show your ticket when requested. If you're unsure about how to use a mobile ticket, just ask a member of staff at the station, and they'll be happy to help.

What is a paper ticket?

A paper ticket is a physical ticket that you can collect from the station ticket office or self-service machines. Paper tickets are usually printed on card or paper and contain information about your journey, such as the date, time, and destination. When you book a paper ticket, you'll need to collect it from the station before you travel. Just present your booking reference or payment card to the staff, and they'll print your ticket for you. Paper tickets are a traditional way to travel by train and are still widely used by passengers who prefer a physical ticket. It is worth noting that paper tickets can be lost or damaged, so it's a good idea to keep them safe and in good condition, like in a wallet or purse.

What is a booking reference?

A booking reference is a unique code that is assigned to your ticket when you book online or over the phone. Your booking reference is used to identify your ticket and can be used to collect your ticket at the station or make changes to your booking. When you book a ticket, you'll receive a confirmation email with your booking reference, which you can use to collect your ticket or access your booking online. If you're collecting your ticket at the station, just present your booking reference or payment card to the staff, and they'll print your ticket for you. Your booking reference is an important piece of information, so make sure you keep it safe and have it with you when you travel.

3rd Party Ticket Sellers V Train Operator Websites

When booking train tickets, you have the option to purchase tickets through a third-party ticket seller or directly through the train operator's website. Here are some tips for booking tickets through a third-party ticket seller:

• Comparison Sites: Third-party ticket sellers like TrainPal offer a comparison service that allows you to compare ticket prices from different operators. This can help you find the best deal for your journey.
• Booking Fees: Some third-party ticket sellers charge booking fees for online ticket purchases, which can add to the cost of your ticket. Be sure to check for booking fees before you confirm your purchase.
• Split Ticketing: Some third-party ticket sellers offer split ticketing options, which can save you money on long-distance journeys. Split ticketing is a clever way to save money on train tickets by breaking up your journey into multiple segments.
• Customer Service: Third-party ticket sellers usually offer customer service support if you have any questions or concerns about your booking. If you're unsure about your ticket or need assistance, just contact the customer service team for help.
• Be sure that you are using a reputable site: Some third-party ticket sellers are not authorised to sell tickets, and you may be at risk of purchasing invalid or counterfeit tickets. Be sure to use a reputable site like TrainPal to ensure you're getting a valid ticket for your journey.

Is it safe? Legal?

Yes, it is safe and legal to purchase train tickets through a third-party ticket seller. Third-party ticket sellers are authorised to sell train tickets and offer a comparison service that allows you to find the best deal for your journey. When booking tickets through a third-party ticket seller, be sure to use a reputable site like TrainPal to ensure you're getting a valid ticket for your journey. If you're unsure about a third-party ticket seller or have any concerns about your booking, just contact the customer service team for assistance. Third-party ticket sellers are a convenient way to book train tickets and can help you save money on your journey. For me, I saved £60 on a return to London by using split ticketing, so it's definitely worth checking out.

Delay Repay

Sometimes, things don't go as planned, and your train may be delayed or cancelled. If this happens, you may be entitled to compensation under the Delay Repay scheme. Here's how Delay Repay works:

• Eligibility: You may be eligible for compensation if your train is delayed by a certain amount of time, usually 15 minutes or more. The amount of compensation you receive will depend on the length of the delay and the train operator's policy.
• How to Claim: To claim Delay Repay compensation, you'll need to submit a claim through the train operator's website or by post. You'll need to provide details of your journey, including the date and time of travel, the stations you travelled between, and the length of the delay. You may also need to provide proof of purchase, such as a ticket or booking confirmation.
• Compensation: If your claim is successful, you'll receive compensation in the form of rail vouchers or cash, depending on the operator's policy. Compensation is designed to compensate passengers for the inconvenience caused by delays and cancellations and to encourage train operators to improve their services.

Read our full guide on How to Claim Delay Repay for more information on claiming compensation for train delays.

Can I take a different train if mine is delayed?

It depends.

• Advance Tickets: If you have an advance ticket, you'll need to travel on the specified train service. If your train is delayed or cancelled, you may be able to travel on the next available service, but you'll need to check with the train operator for their policy on delayed services. Use a help point or speak to the conductor, and they'll let you know!
• Off-Peak / Super Off-Peak Tickets: If you have an off-peak ticket, you may be able to travel on the next available service if your train is delayed or cancelled. Check with the train operator for their policy on delayed services, and they'll let you know if you can take a different train.
• Anytime Tickets: If you have an anytime ticket, you can travel on any train service on the date of travel, so you can take a different train if yours is delayed or cancelled.

What if I miss my connecting train?

If you miss your connecting train due to a delay or cancellation, you may be entitled to compensation under the Delay Repay scheme. To claim compensation, you'll need to submit a claim through the train operator's website or by post. You'll need to provide details of your journey, including the date and time of travel, the stations you travelled between, and the length of the delay.

Can I travel with a bike?

Yes, you can travel with a bike on most UK trains, but there are some restrictions and guidelines you'll need to follow. Here are some tips for travelling with a bike on UK trains:

• Reservations: Some train operators require you to make a reservation for your bike, especially on busy services. Be sure to check with the train operator before you travel to see if you need to reserve a space for your bike.
• Folding Bikes: Folding bikes are usually allowed on trains without a reservation, as long as they are folded and stored in a bag or case. Be sure to check with the train operator for their policy on folding bikes.
• Non-Folding Bikes: Non-folding bikes may require a reservation, especially on busy services. Be sure to check with the train operator for their policy on non-folding bikes and how to make a reservation.
• Bike Storage: Most trains have designated spaces for bikes, either in a dedicated bike carriage or in the vestibule area. Be sure to store your bike in the designated area and follow any guidelines provided by the train operator.

Read our full guide on Travelling with a Bike on UK Trains for more information on travelling with a bike on UK trains.

Can I travel with children?

Yes, you can travel with children on UK trains, but there are some guidelines and restrictions you'll need to follow. Here are some tips for travelling with children on UK trains:

• Child Fares: Children under a 16 are be eligible for a child fare, which is usually a discounted ticket price. Be sure to check with the train operator for their policy on child fares and how to purchase tickets for children.
• Free Tickets: Children under a 4 may be eligible for a free ticket
• Family & Friends Railcard: If you're travelling with children, you may be eligible for a Family & Friends Railcard, which offers a 1/3 discount on adult fares and a 60% discount on child fares. Be sure to check with the train operator for their policy on railcards and how to purchase one. Read more about railcards in our guide to railcards. You can also take advantage of groupsave tickets, which offer discounts for groups of 3-9 passengers travelling together. Be sure to check with the train operator for their policy on groupsave tickets and how to purchase them.

Can I eat on the train?

Yes, you can eat on most UK trains, but there are some guidelines and restrictions you'll need to follow. Here are some tips for eating on UK trains:

• Food & Drink: You can bring your own food and drink on the train, but be considerate of other passengers and avoid strong-smelling or messy foods. Be sure to dispose of any rubbish in the bins provided on the train.
• Alcohol: You can bring alcohol on the train, but be aware that some train operators have restrictions on the consumption of alcohol. Be sure to check with the train operator for their policy on alcohol and how to consume it responsibly. Dry trains are a thing, and are really common during peak hours, so be sure to check before you bring any alcohol on board.
• Café Bar: Many trains have a café bar or trolley service that offers a selection of hot and cold drinks, snacks, and light meals. Be sure to check with the train operator for their policy on the café bar and how to purchase food and drink on the train. Not all local services have a café bar, so be sure to check before you board.
• First Class: If you're travelling in first class, you may be offered complimentary food and drink as part of your ticket. Be sure to check with the train operator for their policy on first class services and what's included in your ticket.

Can I bring luggage on the train?

Yes, you can bring luggage on most UK trains, but there are some guidelines and restrictions you'll need to follow. Here are some tips for bringing luggage on UK trains:

• Luggage Allowance: Most train operators have a luggage allowance that specifies the number and size of bags you can bring on the train. Be sure to check with the train operator for their policy on luggage allowance and how to store your bags on the train. Lumo is notorious for having a small luggage allowance, so be sure to check before you travel.
• Storage: Most trains have overhead racks, luggage racks, and storage areas for bags, so be sure to store your luggage in the designated area and follow any guidelines provided by the train operator. These are usually located at the end of the carriage, or in the vestibule area, and are signposted.

Is there Wi-Fi on the train?

Some services offer Wi-Fi on the train, but it's not guaranteed on all services. You can check with the train operator for their policy on Wi-Fi and how to access it on the train. If you need Wi-Fi for work or entertainment, be sure to check before you travel to see if it's available on your service. Some operators prohibit streaming services, like Spotify and Netflix, so be sure to check before you board.

Can I charge my phone or laptop on the train?

Yes, you can charge your phone and laptop on most UK trains, but there are some guidelines and restrictions you'll need to follow. Here are some tips for charging your device on UK trains:

• Power Sockets: Most trains have power sockets that you can use to charge your phone, laptop, or other devices. Be sure to check with the train operator for the location of the power sockets and how to use them on the train. These are usually located at the end of the carriage, or in the vestibule area, and are signposted.
• USB Ports: Some trains have USB ports that you can use to charge your phone directly. Be sure to check with the train operator for the location of the USB ports and how to use them on the train. These are usually located at the end of the carriage, or in the vestibule area, and are signposted. These are not great for laptops, as they don't provide enough power to charge them with a abysmal 3W output.

Accessibility

If you require assistance or have accessibility needs, you can contact the train operator in advance to arrange support for your journey. Here are some tips for travelling with accessibility needs

• Assistance: If you require assistance, you can contact the train operator in advance to arrange support for your journey. Be sure to provide details of your needs and any assistance you may require, such as boarding or alighting the train, or help with luggage.
• Accessible Facilities: Most trains have accessible facilities, such as ramps, priority seating, and accessible toilets. Be sure to check with the train operator for their policy on accessible facilities and how to access them
• Assistance Dogs: If you have an assistance dog, you can bring them on the train with you. Be sure to check with the train operator for their policy on assistance dogs and how to travel with them on the train.
• VERY IMPORTANT!!! You MUST book assistance in advance: If you require assistance, you must book it in advance to ensure that the train operator can provide the support you need. Be sure to contact the train operator at least 24 hours before you travel to arrange assistance for your journey. You can usually do this online or over the phone, but be sure to check with the train operator for their policy on booking assistance. This is very important, as the train operator may not be able to provide assistance if you don't book in advance. You may have heard of the horror stories of people not booking assistance and being left stranded, so be sure to book in advance.

Safety

When travelling on UK trains, it's important to follow safety guidelines and be aware of your surroundings. Here are some tips for staying safe on UK trains:

• Mind the Gap: When boarding and alighting the train, be sure to mind the gap between the platform and the train. Be aware of your surroundings and take care when stepping on and off the train. Curved platforms can have a larger gap, so be sure to check before you board.
• Hold the Handrail: When using stairs or escalators on the train, be sure to hold the handrail for support and stability. Be aware of your surroundings and take care when moving around the train.
• Keep Belongings Secure: When travelling with luggage or personal belongings, be sure to keep them secure and in sight at all times. Be aware of your surroundings and avoid leaving your belongings unattended on the train.
• Emergency Exits: Be aware of the location of emergency exits and evacuation procedures on the train. In the event of an emergency, follow the instructions of the train staff and evacuate the train safely.
• Report Suspicious Behaviour: If you see something suspicious or concerning on the train, report it to a member of staff or the British Transport Police. Be aware of your surroundings and take care when travelling on the train. You can text the British Transport Police on 61016 if you see something suspicious, or call 999 in an emergency. The BTP are there to help. They don't bite, I promise.

Lost Property

If you lose something on the train, you can contact the train operator to report it and see if it has been found. Here are some tips for reporting lost property on UK trains:

• Contact the Train Operator: If you lose something on the train, you can contact the train operator to report it and see if it has been found. Be sure to provide details of the item you lost and the date and time of travel.
• Lost Property Office: Most train operators have a lost property office where you can collect lost items. Be sure to check with the train operator for the location of the lost property office and how to collect your item.
• Identification: When collecting lost property, you may be asked to provide identification to verify your identity. Be sure to bring a valid form of ID with you when collecting your item.

Conclusion

Travelling on UK trains can be a convenient and cost-effective way to get around, but it's important to plan ahead and know your options. From booking tickets to claiming compensation for delays, we've covered everything you need to know to navigate the UK rail network with ease. Whether you're a seasoned traveller or a first-time passenger, we hope this guide has been helpful in preparing you for your journey. If you have any questions or need assistance, don't hesitate to ask a member of staff at the station or on the train. Happy travels!

Many thanks for reading my guide on travelling on UK trains. I hope you found it helpful and informative.

Disclaimer

The information provided in this guide is for informational purposes only and should not be construed as legal advice. Train operators may have different policies and procedures for booking tickets and claiming compensation, so it's important to check with your specific operator for the most up-to-date information. If you have any questions or concerns about travelling on UK trains, contact the train operator directly for assistance. We are not responsible for any errors or omissions in the information provided in this guide. Thank you, and happy travels!

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